Refund Policy

At VKTrendz, we strive to provide you with the best shopping experience and highest quality products. We understand that sometimes you may have concerns about your purchase. This Return and Refund Policy outlines our procedures for handling situations where a product is marked as "No Return."

No Return Policy:Certain products sold on VKTrendz are marked as "No Return" due to their nature or hygiene reasons. These products include but are not limited to:

  • Personal care items (e.g., cosmetics, skincare products, intimate apparel)
  • Earrings and other pierced jewelry
  • Customized or personalized items
  • Perishable goods
  • Digital products (e.g., downloadable software, e-books)

Quality Assurance:

  • VKTrendz ensures that all "No Return" products undergo thorough quality checks before they are shipped to you. We strive to deliver products in perfect condition that meet your expectations.

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact our Customer Support Team within [number of days] days of receiving your order. We will work with you to address the issue promptly.
  • Proof of damage or defect, such as clear photographs, may be required to process your request.

Refund Policy:

  • Refunds for "No Return" products will be provided only in cases where the product is confirmed to be damaged or defective upon receipt.
  • Upon approval of your refund request, VKTrendz will issue a refund to your original payment method within [number of days] business days.
  • The amount refunded will include the purchase price of the product and any applicable taxes, but it will not include any shipping charges incurred during the initial purchase or return process.

Exclusions:

  • VKTrendz reserves the right to refuse refunds for "No Return" products if:
  • The product shows signs of misuse, mishandling, or alteration after delivery.
  • The damage or defect is determined to be caused by the customer.
  • The request for a refund is made after the specified timeframe.
  • The product does not meet the criteria outlined in this policy.